前航空公司地勤员工诈骗三大航司60多万美元获刑16个月：私自升舱改签、滥发旅行券牟利
美国联邦调查局（FBI）洛杉矶办公室2026年11月3日公布，前航空公司地勤承包商员工 Chaculvin Hayes（37岁，佛罗里达州 Jacksonville 居民）因参与诈骗三家大型航空公司的计划，已于11月2日被判处16个月联邦监禁。联邦地区法官 John F. Walter 同时判令其退赔602,886.18美元。Hayes 已于2026年6月就一项电汇诈骗共谋罪认罪。
据认罪协议，2017年1月至2019年12月间，Hayes 与同伙受雇于地面服务承包商 GAT Airline Ground Support，在 Hollywood Burbank Airport 等地从事票务与地勤支援，得以进入 United Airlines 与 Delta 的订票系统，也可通过航司协议预订 American Airlines 的航班。
一伙人滥用名为「waivers and favors」（豁免与关照）的票务通融流程牟利：在不收取应有费用的情况下为机票升舱（如由经济舱升至头等舱）、更改旅行日期与行程，并违规签发可当旅行券使用的电子旅行券（ETC）。Hayes 还承认使用化名「Neeve Andrews」出售以诈骗手段取得的大幅折扣机票并收取付款；他动用员工权限改动了数百份旅客订票记录（PNR），签发了数十张违规旅行券。
FBI 表示，数百次订票改动与违规旅行券给三家航空公司造成的合计损失约为602,886.18美元。本案由 FBI 调查，助理联邦检察官 Amanda Elbogen 起诉。（来源：美国联邦调查局）
Former Airline Employee Sentenced to 16 Months in Prison for 'Waivers and Favors' Scheme That Defrauded Three Major Airlines
The FBI's Los Angeles Field Office announced on November 3, 2026, that Chaculvin Hayes, 37, of Jacksonville, Florida, was sentenced on November 2 to 16 months in federal prison for participating in a scheme to defraud three major airlines, resulting in total revenue losses of over $600,000. United States District Judge John F. Walter also ordered Hayes to pay $602,886.18 in restitution. Hayes pleaded guilty in June 2026 to one count of conspiracy to commit wire fraud.
According to his plea agreement, between January 2017 and December 2019, Hayes and his co-conspirators worked for GAT Airline Ground Support, a contractor that provided ticketing and ground support services at Hollywood Burbank Airport and other locations. Through their jobs, the group had access to airline reservation systems for United and Delta and could also book American flights through airline agreements.
The group exploited a ticketing accommodation process known as "waivers and favors," which is intended to allow authorized customer service employees to make special booking changes when necessary. Hayes used his access to upgrade tickets, for example from economy to first class, without charging the proper fees; to change travel dates and itineraries without required fees; and to create unauthorized Electronic Travel Coupons (ETCs) that could be used like vouchers. Hayes admitted using an alias, "Neeve Andrews," to sell heavily discounted airline tickets obtained through fraudulent reservation modifications and accepted payments from customers. He also admitted using his employee credentials to modify hundreds of Passenger Name Records (PNRs) and to issue dozens of unauthorized vouchers.
Through the hundreds of PNR modifications and the fraudulent ETC vouchers, Hayes and his co-conspirators caused combined losses totaling approximately $602,886.18. The FBI investigated the matter, and Assistant United States Attorney Amanda Elbogen prosecuted the case. (Source: Federal Bureau of Investigation)
来源：美国联邦调查局
发布：GSM·美国（发布链接）
图片来源：美国司法部总部大楼（联邦固定图库） / U.S. Department of Justice headquarters (federal fixed image library)
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