美联航全面禁止第三方超级智能（SI）助手代客订票，未经授权的代订订票可被取消
总部位于 Chicago 的美国联合航空（美联航）11月11日宣布，限制未获授权的第三方个人超级智能（SI）助手为旅客订票，并同步修订公司《运输合同》，把这类工具列入禁止的出票行为。美联航由此成为美国首家正式对第三方 SI 订票助手设限的大型航空公司。据路透社报道，美联航表示，这一限制同时覆盖直接与间接两个渠道。
按美联航的说明，禁令一头落在自家渠道：未经授权的第三方个人 SI 助手不得在美联航官网与手机应用上为旅客订立、修改或维护订票。另一头落在外部渠道：通过旅行社与票价聚合平台接入的 SI 工具同样在禁之列。美联航修订后的《运输合同》第一条为「SI 智能体」下了宽泛定义，涵盖内置于社交媒体、消息与搜索平台的 SI 助手、带 SI 功能的浏览器以及独立智能体，只要它们能自主或半自主地代旅客搜索、订票、购票或管理行程，无论旅客本人是否全程监督或批准，都算在内。
合同新增的第 6.J.6 条写明，禁止使用 SI 智能体订立、修改或维护机票，以及购买任何服务或产品；第 5.H 条则规定，美联航有权不经通知直接取消由 SI 智能体订立、修改或维护的订票。美联航目前没有与任何第三方 SI 智能体签订授权协议。旅行社与订票平台若要使用这类工具处理美联航航班，须先取得美联航许可。
美联航给出的理由有两条。一是数据安全：把账户凭据交给第三方个人 SI 助手，可能泄露敏感信息，还可能带来非预期的购买、账户变更，或前程万里（MileagePlus）里程被使用。二是联邦合规：值机等环节要求旅客本人确认托运行李中没有爆炸物等违禁物品，自动工具代为完成这类确认，可能违反美国联邦航空管理局（FAA）与交通部的规定。
禁令并不封掉 SI 工具的查询功能。SI 助手仍可搜索并展示美联航的航班与票价，只是最后的购买一步必须由旅客本人完成；通过旅行社与聚合平台进行的常规订票不受影响。对已经订好的票，美联航表示，11月11日之前由 SI 智能体完成的订票不会被取消，但建议旅客复核近日的订票，确认已经正确出票。美联航还表示，将更新其数字信任中心页面，说明新规对旅客意味着什么，以及智能助手做出了非预期操作时如何求助。
（来源：美联航）
资料引用：路透社
United Bars Unauthorized Third-Party Super Intelligence (SI) Assistants From Booking Flights
United Airlines, based in Chicago, announced on November 11 that it is restricting unauthorized third-party personal super intelligence (SI) assistants from booking travel for customers, and it has revised its Contract of Carriage to list such tools among prohibited ticketing practices. United is the first major U.S. airline to formally restrict third-party SI booking assistants. According to Reuters, United said the restriction covers both direct and indirect channels.
Under the policy, unauthorized third-party personal SI assistants may not create, change or service reservations on United's own website or mobile app. The ban also reaches tools that access United indirectly, through travel agencies and fare aggregators. The revised contract's Rule 1 adds a broad definition of an "AI Agent," covering SI assistants built into social media, messaging and search platforms, SI-enabled browsers and standalone agents that can act autonomously or semi-autonomously to search for, book, purchase or manage travel on a passenger's behalf, whether or not the passenger supervises or approves each step.
New Rule 6.J.6 prohibits the use of such agents to make, modify or service a ticket, and to purchase any service or product. Rule 5.H gives United the right to cancel, without notice, reservations made, modified or serviced by an SI agent. United currently has no agreements authorizing any third-party SI agent, and travel agencies and booking platforms must obtain United's permission before using such tools on United flights.
United gave two reasons. The first is data security: sharing account credentials with a third-party personal SI assistant can expose sensitive information and may lead to unintended purchases, account changes or use of MileagePlus miles. The second is federal compliance: steps such as check-in require the traveler personally to attest that checked bags contain no prohibited items such as explosives, and an automated tool completing that attestation could violate Federal Aviation Administration (FAA) and Department of Transportation rules.
The ban does not block SI tools from providing information. Assistants may still search for and display United flights and fares, but the purchase itself must be completed by the customer, and ordinary bookings through travel agencies and aggregators are unaffected. For tickets already booked, United said reservations completed by SI agents before November 11 will not be canceled, while advising travelers to review recent bookings to confirm they were ticketed correctly. United said it will update its Digital Trust Center to explain what the new restrictions mean and where customers can get help if an assistant takes an unintended action.
(Source: United Airlines)
Reference: Reuters
来源：美联航
发布：GSM·美国（发布链接）
图片来源：图：美联航一架波音787-9客机在旧金山国际机场。资料照片，Bill Abbott 摄，CC BY-SA 2.0，取自 Wikimedia Commons。 / Photo: A United Airlines Boeing 787-9 at San Francisco International Airport. File photo by Bill Abbott, CC BY-SA 2.0, via Wikimedia Commons.
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