加州就业发展局升级网站翻译：失业、残障与带薪家事假信息上线14种语言
位于加州 Sacramento 的加州就业发展局（EDD）11月12日宣布升级官网翻译服务，失业保险、残障保险与带薪家事假等福利信息现以14种语言提供，覆盖在家不说英语的加州居民所用语言的九成以上。
14种语言包括繁体中文、简体中文、越南语、他加禄语、韩语、亚美尼亚语、阿拉伯语、波斯语、旁遮普语、俄语、日语、印地语、高棉语与泰语。EDD 表示，新做法把 Google Cloud 翻译技术与人工语言专家结合，并配上该局自建的福利项目名称与专业术语多语种词表，由语言服务办公室持续校对，以保证复杂的福利信息翻译准确一致。
EDD 语言服务官 Molly Vue 说，为这样规模的部门提升语言服务，必须考虑如何持续、成规模地做好，这项工作为加州居民更好地获取和理解 EDD 信息打下了更牢的基础。
这次升级是 EDD 服务现代化的一部分：官网聊天机器人已能以8种语言全天候答疑，失业保险可在线以8种语言申请，客户通过 myEDD 联系真人客服时可使用实时翻译，语音留言可用超过100种语言在几分钟内转写翻译，处理时间缩短了四到五成。EDD 还为失聪与听障客户提供视频远程手语翻译服务。
EDD 表示，这套翻译技术今后可扩展到100多种语言，不使用这14种语言的居民仍可获得免费的语言协助与口译服务。
（来源：加州就业发展局）
California EDD Upgrades Website Translation: Unemployment, Disability and Paid Family Leave Information Now in 14 Languages
The California Employment Development Department (EDD), based in Sacramento, California, announced on November 12 that it has upgraded translation on its website, with information on unemployment insurance, disability insurance and Paid Family Leave now available in 14 languages covering more than 90 percent of the languages spoken at home by Californians who speak a language other than English.
The 14 languages are Traditional Chinese, Simplified Chinese, Vietnamese, Tagalog, Korean, Armenian, Arabic, Farsi, Punjabi, Russian, Japanese, Hindi, Mon-Khmer (Cambodian) and Thai. EDD said the new approach combines Google Cloud translation technology with human expertise, using the department's customized multilingual glossary of program names and technical terms, with ongoing quality checks by its Language Access Office to keep complex benefits information accurate and consistent.
Molly Vue, EDD's Language Access Officer, said that for a department of EDD's size, improving language access requires thinking about how to do it consistently and at scale, and that the work gives the department a stronger foundation to keep improving how Californians access and understand EDD information.
The upgrade is part of EDD's broader modernization effort: its website chatbot now answers questions around the clock in eight languages, unemployment benefits can be applied for online in eight languages, customers can reach a live agent through myEDD with real-time translation, voicemails can be transcribed and translated in more than 100 languages within minutes with processing time cut by 40 to 50 percent, and video remote interpreting is offered for Deaf and hard-of-hearing customers.
EDD said the technology provides a foundation for future expansion to more than 100 languages, and that free language assistance and interpretation services remain available to Californians who speak other languages.
(Source: California Employment Development Department)
来源：加州就业发展局
发布：GSM·美国（发布链接）
图片来源：图：加州就业发展局（EDD）总部大楼，位于 Sacramento 的 722 Capitol Mall。照片：Coolcaesar，Wikimedia Commons，CC BY-SA 4.0。 / Photo: Headquarters of the California Employment Development Department (EDD) at 722 Capitol Mall in Sacramento. Photo: Coolcaesar, Wikimedia Commons, CC BY-SA 4.0.
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