联邦贸易委员会11月3日发布假日旅行预订警示：预选附加费可藏在预订按钮下方，Hopper案「小费」与「VIP支持」被指自动计入总价
华盛顿报道—美国联邦贸易委员会（FTC）11月3日发布消费者警示《预订假日旅行？隐藏费用可能让你多花钱》，提醒公众在预订机票、酒店等旅行产品时，留意被藏在细则中或预先勾选的附加收费。
警示以委员会对 Hopper, Inc. 运营的旅行应用提起的案件为例说明手法。据 FTC 指控，Hopper 用户在确认预订时看到的屏幕显示「总价」并配有醒目的「继续」按钮，看似即为应付全款；但在下一屏，「滑动预订航班」按钮上方为行程详情，而一笔名为「小费」（Tip）的收费与一笔「VIP 支持」（VIP Support）收费已被预先选中并自动计入总价—只有忽略该按钮、继续向下滚动的用户才能看到这两项收费，委员会称大多数消费者从未这样做。
FTC 在警示中列出三项自查动作：付款确认前继续向下滚动、越过「预订」「付款」或「确认」按钮看完整个页面；逐一检查每个复选框与开关，取消自己没有选择或不需要的项目；把结算总价与最初看到的价格对比，若金额变高，先弄清原因再完成购买。发现隐藏收费或被收取未同意费用的消费者，可在 ReportFraud.ftc.gov 向 FTC 报告。警示未披露该案的涉案金额与处理结果，本稿仅按警示原文报道其指控内容，指控尚不等同于法院认定。
FTC Warns Holiday Travel Bookers About Hidden Fees in November 3 Alert: Pre-Selected "Tip" and "VIP Support" Charges in the Hopper Case Sat Below the Booking Button
WASHINGTON — The Federal Trade Commission (FTC) issued a consumer alert on November 3, "Booking holiday travel? Hidden fees can cost you," warning that some companies tack on extra charges for flights, hotels and other travel purchases that are hard to see or buried in the fine print.
The alert illustrates the practice with the FTC's case against the travel apps operated by Hopper, Inc. According to the FTC's complaint, when Hopper users were ready to confirm a booking they saw a screen listing the "total" price with a prominent "continue" button, suggesting that was the full price. On the next screen, above a prominent "Swipe to Book Flight" button, sat the itinerary details — while a pre-selected "Tip" charge and an additional charge for "VIP Support" had already been added to the total. Only customers who ignored the button and scrolled down could see those pre-selected charges, and, the FTC said, most consumers never did.
The alert lists three checks before paying: keep scrolling past the "Book," "Pay" or "Confirm" button to see the whole screen; review every checkbox and toggle and deselect anything not chosen; and compare the final total with the original price, finding out why it rose before completing the purchase. Consumers who spot a hidden fee or were charged for something they did not agree to can report it to the FTC at ReportFraud.ftc.gov. The alert does not state any amount or outcome for the Hopper case, and this report presents the matter as the FTC's allegations, not a court finding.
来源：联邦贸易委员会
发布：GSM·美国（发布链接）
图片来源：图：客机尾翼与晚霞。（Wikimedia Commons，CC BY 3.0） / Photo: An airliner tail at sunset. (Wikimedia Commons, CC BY 3.0)
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