汉堡王员工万圣节在得来速窗口涂黑脸：顾客视频疯传近19万赞 汉堡王回应加盟商正在处理
10月31日万圣节当天，顾客Shavelle Devine在一家汉堡王餐厅的得来速窗口，拍下一名正在上班的白人员工涂着黑脸妆的画面，并把视频发到Facebook。视频随后疯传、扩散到Instagram等平台，点赞数接近19万。据《人物》杂志（PEOPLE）报道，Devine本人是黑人，她对该杂志表示这一行为「完全不可接受」，并对汉堡王的回应感到失望。汉堡王没有公布事发门店的地点。
据《人物》杂志转述的视频内容，Devine在窗口问这名员工当天装扮的是什么，员工回答：「我今天就是个黑人。」Devine问她是否觉得这样没问题，员工说：「只要心地好就行。」当Devine问她是否在支持「黑人的命也是命」运动时，员工回答：「不是，我就是想当黑人。」视频中，员工一度笑着道歉，并对Devine关于黑人所经历挣扎的提问回答得语无伦次。
Devine在给《人物》杂志的声明中说，这件事让她感到「失望、挫败和担忧」。她说：「非裔美国人不应该一再解释为什么种族主义是冒犯性的、为什么某些行为不可接受。」她还表示，自己对汉堡王员工处理此事时「明显缺乏严肃态度」感到担忧，称员工们的反应「更像是在开玩笑」。她说，作为一家全国性大企业，汉堡王有责任营造让所有种族背景的顾客和员工都感到受尊重、被重视和安全的环境。
汉堡王在给《人物》杂志的声明中回应：「我们已注意到这段视频，并非常严肃地对待此事。该门店的加盟商正在与他的团队、经理和涉事员工处理这一情况，确保所有相关人员理解为什么这是不可接受的、并且不会再次发生。」该连锁品牌没有确认事发门店的地点。截至发稿，汉堡王尚未公布对涉事员工的具体处理结果。
据《人物》杂志援引美国国家非裔美国人历史与文化博物馆的介绍，黑脸表演源于19世纪30年代的美国，白人表演者涂黑脸模仿南方种植园里被奴役的非洲人，这种表演形式把黑人刻画成懒惰、无知和懦弱的形象。Devine说：「黑脸不只是一个万圣节装扮、一个玩笑，或一种无害的娱乐形式，它承载着一段植根于种族主义的痛苦历史。」
Burger King Employee Wears Blackface at a Drive-Thru on Halloween: Customer's Video Nears 190,000 Likes as the Chain Responds
On October 31, Halloween, customer Shavelle Devine filmed a white Burger King employee wearing blackface while working at a drive-thru window and posted the video to Facebook. The clip went viral, spread to platforms including Instagram, and has drawn nearly 190,000 likes. According to PEOPLE magazine, Devine, who is Black, told the magazine she finds the behavior "unacceptable" and is disappointed with Burger King's response. Burger King did not share the location of the restaurant where the incident occurred.
In the video, as reported by PEOPLE, Devine asked the employee what she was dressed as that day. "I'm just Black today," the employee replied. Asked whether she thought it was okay, the employee said, "As long as you have a good heart." When Devine asked whether she was supporting the Black Lives Matter movement, the employee answered: "Well, no, I just wanted to be Black." In the clip, the employee laughed, apologized, and stumbled over Devine's question about the struggles Black people go through.
In a statement shared with PEOPLE, Devine said she felt "disappointment, frustration, and concern" over the incident. "I find this behavior completely unacceptable, offensive, and disrespectful," she said. "African Americans should not have to continuously explain why racism is offensive or why certain actions are unacceptable." She added that she was concerned by the "apparent lack of seriousness" with which Burger King employees handled the incident, saying their reactions "seemed more like a joke." As a major national business, she said, Burger King has a responsibility to create an environment where customers and employees of every racial background feel respected, valued, and safe.
"We are aware of the video and take the matter very seriously," a Burger King spokesperson told PEOPLE. "The Franchisee of this location is addressing the situation with his team, manager, and Team Member to ensure everyone involved understands why this is not acceptable and won't happen again." The chain did not confirm at which location the incident occurred. As of publication, Burger King had not announced any specific disciplinary outcome for the employee involved.
According to PEOPLE, citing the National Museum of African American History and Culture, blackface began as a practice in the United States in the 1830s, when white performers wore blackface to imitate Africans enslaved on Southern plantations, caricaturing Black people as lazy, ignorant and cowardly. "Blackface is not simply a Halloween costume, a joke, or a harmless form of entertainment," Devine said. "It carries a deeply painful history rooted in racism, humiliation, discrimination, and the dehumanization of African Americans."
来源：Shavelle Devine的Facebook视频
发布：GSM·美国（发布链接）
图片来源：汉堡王门店资料图（田纳西州Ooltewah一家汉堡王餐厅，Harrison Keely摄，CC BY 4.0，经Wikimedia Commons；事发门店地点汉堡王未公布）
GSM Global · 本篇英文版 English edition of this story
