美国社会保障管理局公布2026财年成绩：热线等待时间缩短80%、在线交易超5.71亿笔
华盛顿——美国社会保障管理局（Social Security Administration，SSA）11月2日公布2026财年进展与成绩单：在局长 Frank Bisignano 领导下，该局推进「数字优先」战略，全国800服务热线的来电等待时间较2024财年缩短80%，最近六个月保持零忙线率；各地外地办公室平均等待时间较2024财年缩短30%，全年服务近3,000万名到访者。
在线服务方面，SSA取消了个人「my Social Security」账户每周29小时的例行停机时间，实现全天候可用，一年多出1,000多万次登录；全年完成在线交易超过5.71亿笔，较2024财年增长30%；注册账户持有人超过1.05亿人，较2024财年增长20%，SSA称其已成为全美最大的数字金融服务提供方。
在积压与数据库治理方面，SSA称已缩短初次残疾申领的处理时间与积压、缩短听证的年平均等待时间；完成该局历史上最大规模的社会安全号码数据库清理，修正近15%的在用号码记录，补入1,700万条缺失的死亡日期，并更新约2,500万条缺失公民身份信息的记录。
在资金追回与管理方面，SSA自2025年3月恢复财政部抵扣计划（Treasury Offset Program）以来，已追回约6.45亿美元逾期项目债务；该局落实了创纪录数量的审计建议，未落实建议数降至40年来最低，估算节省约160亿美元。SSA表示，上述服务改进合计为公众节省了2亿小时的等待时间。
这份年度成绩单由 SSA 首席传播官 Nick Perrine 以「致同仁」信形式于11月2日发布，SSA 同步发布了配套新闻稿。社会保障与补充保障收入（SSI）惠及超过7,600万美国人；SSA 上月已宣布，2027年社会保障福利将上调3.6%。（来源：美国社会保障管理局）
Social Security Administration Reports FY 2026 Results: 800-Number Waits Down 80%, Online Transactions Top 571 Million
Washington — The U.S. Social Security Administration (SSA) on November 2 released its progress and accomplishments for fiscal year 2026. Under Commissioner Frank Bisignano, SSA said it advanced a digital-first strategy: wait times on the National 800 Number fell 80 percent since fiscal 2024, with a zero percent busy rate maintained over the last six months, while average field office wait times fell 30 percent compared with fiscal 2024 as offices served nearly 30 million visitors.
Online, SSA eliminated 29 hours of scheduled weekly downtime for personal my Social Security accounts, making them available 24/7 and adding more than 10 million logins over the past year. The agency completed more than 571 million online transactions, a 30 percent increase from fiscal 2024, and registered my Social Security account holders surpassed 105 million, a 20 percent increase that SSA says makes it the nation's largest digital financial services provider.
On backlogs and records, SSA said it reduced processing times and backlogs for initial disability claims and shortened the annual average wait for a hearing. It completed the largest Social Security number database cleanup in agency history, correcting nearly 15 percent of active SSN records, adding 17 million missing dates of death, and updating approximately 25 million records with missing citizenship information.
On stewardship, SSA said it has recovered approximately $645 million in delinquent programmatic debts since resuming the Treasury Offset Program in March 2025, implemented a record number of audit recommendations to bring open recommendations to a 40-year low, and generated approximately $16 billion in estimated savings. Collectively, SSA said, the service improvements saved the public 200 million hours of waiting.
The annual summary was issued November 2 as a Dear Colleague letter signed by Nick Perrine, SSA's chief communications officer, alongside an SSA press release. Social Security and Supplemental Security Income benefit more than 76 million Americans; SSA announced last month that benefits will rise 3.6 percent in 2027.
来源：美国社会保障管理局
发布：GSM·美国（发布链接）
图片来源：图：美国社会保障管理局总部大楼群（马里兰州 Woodlawn）。Coolcaesar 摄，CC BY-SA 3.0，经 Wikimedia Commons。 / Headquarters of the U.S. Social Security Administration in Woodlawn, Maryland. Photo by Coolcaesar, CC BY-SA 3.0, via Wikimedia Commons.
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