跟进：奥克兰911调度系统恢复正常：两天中断结束
位于加州阿拉米达县的奥克兰市，警方与消防调度系统10月23日上午恢复正常运转，结束了自周三晚开始、持续约两天的911通信中断。此次故障源于 AT&T 光纤电缆受损，导致全市计算机辅助调度系统瘫痪。
故障始于10月21日晚约8时30分，奥克兰警察局调度员发现计算机辅助调度系统死机并显示错误信息，电话、网络与调度服务全部中断。约75分钟后，即晚9时45分起，911来电被转接到阿拉米达县警长办公室调度中心，奥克兰消防调度中心也协助分担。奥克兰警局调度员被转移到消防调度中心与县警长调度中心办公，期间警局仅响应最高优先级的「一级」警情。
奥克兰警察局长 James Beere 周四在新闻发布会上表示，该部门的两套备用方案在此次停机期间也受到影响，他强调这种程度的服务中断极不寻常。市信息技术部门与 AT&T 合作抢修：计算机辅助调度系统与网络服务于周四晚恢复，但电话线路维修直到周五上午才完成。AT&T 表示，一条光纤电缆被切断，公司认为损坏并非盗窃或蓄意破坏所致。
此次中断还波及 OAK311 非紧急服务热线。警方表示，报告洪水、电线倒塌等基础设施紧急情况仍可照常拨打911；坑洼路面、非法倾倒等非紧急事项可发邮件至 [email protected]。
关联：Oakland 911调度系统故障：报警电话转接阿拉米达县警长办公室
来源：GSM·美国
Follow-Up: Oakland 911 Dispatch Restored After Two-Day Disruption
OAKLAND, California — In Oakland, Alameda County, police and fire dispatch returned to normal on Friday morning, October 23, ending a 911 communications disruption that began Wednesday night. The outage was caused by damage to AT&T fiber-optic cables that knocked out the city's computer-aided dispatch system.
The failure began at about 8:30 p.m. on October 21, when Oakland police dispatchers found the computer-aided dispatch system frozen with error messages, and phone, internet and dispatch services went down. About 75 minutes later, at 9:45 p.m., 911 calls began being routed to the Alameda County Sheriff's Office dispatch center, with Oakland's fire dispatch center also helping. Oakland police dispatchers worked from the fire dispatch center and the sheriff's dispatch center, and during the outage police responded only to top-priority "Priority 1" calls.
Police Chief James Beere said at a Thursday news conference that two of the department's backup plans were also compromised during the outage, and that a disruption of this scale was highly unusual. City IT staff worked with AT&T on repairs: the computer-aided dispatch system and internet service came back Thursday evening, but telephone repairs were not completed until Friday morning. AT&T said a fiber-optic cable had been cut and that the company did not believe the damage was caused by theft or vandalism.
The disruption also affected the OAK311 non-emergency line. Police said infrastructure emergencies such as flooding or downed power lines should still be reported by calling 911 as normal, while non-emergency matters such as potholes or illegal dumping can be emailed to [email protected].
Related: Oakland 911 Dispatch Failure: Emergency Calls Routed to Alameda County Sheriff's Office
Source: GSM·America
来源：GSM·美国（原文链接）
图片来源：图：奥克兰市天际线与海湾大桥夜景。摄影：Basil D Soufi，CC BY-SA 3.0，经 Wikimedia Commons。 / Photo: Oakland skyline and the Bay Bridge at night, by Basil D Soufi, CC BY-SA 3.0, via Wikimedia Commons.
- 2026-10-22 16:54Oakland 911调度系统故障：报警电话转接阿拉米达县警长办公室
- 2026-10-23 20:05跟进：奥克兰911调度系统恢复正常：两天中断结束本篇
