交通部发布8月航空旅行消费者报告：上半年逾105万件行李被误处理
华盛顿——美国交通部（DOT）10月19日发布最新一期《航空旅行消费者报告》（Air Travel Consumer Report），公布2026年8月版数据，涵盖航班延误、取消、行李误处理、轮椅与代步车误处理、超售以及消费者投诉等项目，数据主要统计2026年1月至6月美国各报告航空公司的运营表现。
报告由交通部航空消费者保护办公室编发，延误与行李等数据由交通部下属交通统计局收集。行李部分显示，2026年上半年美国航空公司共误处理1,052,492件托运行李，误处理率为每100件0.49件，较2025年同期的0.52件有所下降；误处理包括行李丢失、损坏、延误或被盗。
分公司看，American Airlines 的行李误处理率最高，为每100件0.73件，其区域合作公司 Envoy Air 为0.72件，United Airlines 为0.66件；Allegiant Air 最低，为0.12件，JetBlue 为0.31件，Southwest Airlines 为0.32件。取消方面，报告期内的营销承运人共取消85,998个航班，占计划航班3,856,905个的2.23%，高于2025年同期的1.57%。
报告同时统计轮椅与代步车的误处理情况：Frontier Airlines 的误处理率最高，为每100件1.51件，JetBlue 为1.36件；Delta Air Lines、Allegiant Air 与 Republic Airways 相对较低。交通部表示，该报告旨在帮助消费者了解各航空公司的服务质量，完整报告已在交通部官网公布。
DOT Releases August Air Travel Consumer Report: More Than 1.05 Million Bags Mishandled in First Half of 2026
WASHINGTON — The U.S. Department of Transportation (DOT) on October 19 released its latest Air Travel Consumer Report, the August 2026 edition, covering flight delays, cancellations, mishandled baggage, mishandled wheelchairs and scooters, oversales and consumer complaints, with data mainly for January through June 2026 for U.S. reporting carriers.
The report is produced by DOT's Office of Aviation Consumer Protection, with delay and baggage data collected by the Bureau of Transportation Statistics. On baggage, U.S. airlines mishandled 1,052,492 checked bags in the first half of 2026, a rate of 0.49 per 100 bags, down from 0.52 in the same period of 2025. Mishandled bags include those lost, damaged, delayed or pilfered.
By carrier, American Airlines posted the highest mishandled-baggage rate at 0.73 per 100 bags, followed by its regional affiliate Envoy Air at 0.72 and United Airlines at 0.66. Allegiant Air was lowest at 0.12, with JetBlue at 0.31 and Southwest Airlines at 0.32. On cancellations, marketing carriers cancelled 85,998 flights in the period, or 2.23% of 3,856,905 scheduled operations, up from 1.57% a year earlier.
The report also tracked mishandled wheelchairs and scooters: Frontier Airlines had the highest rate at 1.51 per 100 enplaned, followed by JetBlue at 1.36, while Delta Air Lines, Allegiant Air and Republic Airways were among the lowest. DOT said the report is designed to help consumers assess airline service quality, and the full report is posted on the department's website.
发布：GSM·美国（发布链接）
图片来源：Phoenix Sky Harbor International Airport 行李提取区（资料图，CBP Photography 摄，美国海关与边境保护局 CBP 官方图，公共领域，via Wikimedia Commons）
GSM Global · 本篇英文版 English edition of this story
