Workday周五大面积故障：备份测试误连生产数据库，1.15万家机构薪资考勤受影响、周六恢复
企业软件公司 Workday 的薪资与人力资源平台11月13日（周五）发生大面积故障，部分客户的员工一度无法登录系统打卡、查看工资或申请休假。Workday 发言人表示，故障波及两个数据中心，服务已于美东时间周六（11月14日）上午11时恢复，与网络安全事件无关。
Workday 总部位于加州 Pleasanton，为全球 11,500 多家机构提供财务与人力资源云服务，客户包括 Walmart、Target、Netflix、Salesforce、PNC Bank、Chipotle、Southwest Airlines 等大型企业，以及 Philadelphia、Dallas、Seattle、Charlotte、Denver 等城市政府和美国能源部等联邦机构，NASA 喷气推进实验室也在其客户名单上。故障监测网站 Downdetector 周五下午短时间内收到近 3,000 份 Workday 故障报告，不少员工周六上午仍无法登录。
Workday 在状态更新中说明，公司在验证每周灾备维护窗口时发现，灾备站点的租户服务意外连上了生产数据库，导致部分数据处于不一致状态，可能出现访问报错或任务失败。公司随即将 WD1 全部生产租户置于维护模式，并表示每 30 分钟更新一次进展。公司发言人说：「部分客户正经历服务中断，我们正紧急排查并解决问题。」发言人同时为故障给客户带来的不便致歉。
这是本周第二起大型企业软件服务中断：微软 Microsoft 365 本周早些时候发生全球性故障，Outlook、Teams 等服务大面积中断并持续多日。Workday 未公布受影响客户的确切数量，也未说明是否有薪资数据受损。（来源：Workday）
Workday Outage: Backup Test Snarls Payroll and HR for 11,500 Organizations, Service Restored Saturday
Workday, the enterprise software company whose platform handles payroll and human resources for thousands of employers, suffered a major outage on Friday, November 13, leaving some customers' employees unable to log in to clock in, check pay or request time off. A company spokesperson said the disruption affected two data centers, was not related to a cybersecurity incident, and that service was restored by 11 a.m. Eastern time on Saturday, November 14.
Headquartered in Pleasanton, California, Workday provides finance and human-resources cloud services to more than 11,500 organizations, including Walmart, Target, Netflix, Salesforce, PNC Bank, Chipotle and Southwest Airlines, as well as the city governments of Philadelphia, Dallas, Seattle, Charlotte and Denver, federal agencies such as the U.S. Department of Energy, and NASA's Jet Propulsion Laboratory. Downdetector, a website that tracks outages, recorded nearly 3,000 Workday problem reports within a short span on Friday afternoon, and some employees still could not sign in on Saturday morning.
In a status update, Workday said that while validating its weekly maintenance window for disaster-recovery tenants, it found that tenanted services at the disaster-recovery site had unexpectedly connected to production databases, leaving data in an inconsistent state that could cause access errors or failed tasks. The company placed all WD1 production tenants into maintenance mode and said it would provide updates every 30 minutes. "Some of our customers are experiencing a service disruption and we're working urgently to investigate and resolve the issue," a spokesperson said, apologizing for the inconvenience.
The outage was the second major business-software disruption this week, after Microsoft 365 suffered a global failure earlier in the week that took Outlook, Teams and other services offline for days. Workday did not say exactly how many customers were affected or whether any payroll data was damaged. (Source: Workday)
来源：Workday
发布：GSM·美国（发布链接）
图片来源：图片来源：Wikimedia Commons，Workday 位于加州 Pleasanton 的总部大楼（Coolcaesar 摄），CC BY-SA 4.0 | Image: Wikimedia Commons, Workday headquarters in Pleasanton, California (photo by Coolcaesar), CC BY-SA 4.0
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