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五州加入联邦贸易委员会诉讼:指控 Hims & Hers 把用户健康信息交给广告平台

2026-11-10 · 司法 · GSM News
五州加入联邦贸易委员会诉讼:指控 Hims & Hers 把用户健康信息交给广告平台

联邦贸易委员会(FTC)11月10日宣布,已向加州北区联邦地区法院提交修订起诉书,亚利桑那、佛罗里达、内布拉斯加、俄亥俄、威斯康星五州以共同原告身份加入诉讼,指控远程医疗公司 Hims & Hers 把用户的敏感健康信息交给第三方广告平台,并在收费与取消订阅上欺骗用户。

这桩诉讼今年7月由 FTC 与犹他州、加州(由洛杉矶县县政顾问代表)共同提起。起诉书指控,Hims & Hers 在用户填写线上问诊表时收集包括性健康状况在内的敏感信息,对外宣称注重隐私,实际上却把这些信息分享给 Meta、Snap 等多家第三方广告与分析平台,与其隐私承诺相悖。

起诉书还指控,该公司以低价月费宣传吸引用户订阅,却没有说清收费细节。有用户刚填完问诊表、还没有与医疗服务提供者沟通过,就被收取数百美元;想取消订阅或退款时,又处处碰壁。

FTC 指控其行为违反《联邦贸易委员会法》第5条与《恢复线上购物者信心法》(ROSCA),五州则依据各州消费者保护法提出指控;委员会以2票对0票批准提交修订起诉书。案件在加州北区联邦地区法院审理,案号 3:26-cv-07871。目前上述内容仍属指控,是否违法由法院裁定。

Five States Join FTC Lawsuit Accusing Hims & Hers of Sharing Users' Health Data With Ad Platforms

The Federal Trade Commission (FTC) announced on November 10 that it has filed an amended complaint in the U.S. District Court for the Northern District of California, with Arizona, Florida, Nebraska, Ohio and Wisconsin joining as co-plaintiffs, accusing telehealth company Hims & Hers of sharing consumers' sensitive health information with third-party advertising platforms and deceiving users about billing and cancellation.

The suit was first filed in July by the FTC together with Utah and California, the latter represented by the Los Angeles County Counsel. The complaint alleges that Hims & Hers collected sensitive information, including sexual health details, through its online intake forms and, despite promoting its privacy practices, shared that information with Meta, Snap and other third-party advertising and analytics platforms.

The complaint also alleges the company lured consumers with low monthly subscription prices without clearly disclosing billing terms: some consumers were charged hundreds of dollars shortly after completing an intake form, before ever consulting a healthcare provider, and then faced difficulty cancelling or obtaining refunds.

The FTC alleges violations of Section 5 of the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA), while the five states bring claims under their own consumer protection laws. The Commission voted 2-0 to file the amended complaint. The case, No. 3:26-cv-07871, is pending in the Northern District of California; the allegations remain unproven and are for the court to decide.

来源:联邦贸易委员会

发布:GSM·美国(发布链接)

图片来源:图:联邦贸易委员会(FTC)总部 Apex 大楼,位于华盛顿特区。Carol M. Highsmith 摄,公有领域,经 Wikimedia Commons。 / Photo: The Apex Building, headquarters of the Federal Trade Commission in Washington, D.C. Photo by Carol M. Highsmith, public domain, via Wikimedia Commons.

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