美南浸信会虐待求助热线：为受害者提供支持、为牧者提供应对指导
在教会内举报一宗虐待指控，对许多人来说既困惑又吓人。美南浸信会（SBC）与福音派虐待预防委员会（ECAP）合作运营的一条求助热线，正在为受害者与教会事工领袖提供支持：受害者可以经这条热线举报并获得帮助，牧者则可以获得如何应对指控的专业指导。
这条热线由 ECAP 运营、与 SBC 虐待预防与回应办公室合作，真人接听电话为 833-611-4357，也可发邮件至 [email protected] 或在线填表。SBC 虐待预防与回应办公室主任 Jeff Dalrymple 说，周一至周五美东时间上午10时至下午6时有真人接听，其余时段的来电会在24个工作小时内得到回复。接听人员会先对来电分流，了解来电者是谁、举报什么、涉及哪间教会、事态是否紧急、是否已通知执法部门等；主要接听人员是美南浸信会成员，还能讲西班牙语。
ECAP 执行主任 Manny Keyser 是佛罗里达州 Jacksonville 的 Parkwood Baptist Church 牧师，有咨询与创伤学背景。他说，很多人仍迟疑不敢举报，担心报错；热线工作人员会提醒他们，热线不是调查者、不是警察也不是法官，而是帮助把指控报告出去、让事情得到处理与核实的人。来电中也有几十年前的「旧案」受害者，直到现在才觉得可以说出自己的故事，Keyser 说，对这类来电要给予同理心与尊重。ECAP 还在其网站上提供各州关于性虐待举报的不同法律规定，供来电者查对。
热线还为教会事工领袖提供教练支持。佛罗里达州 Jacksonville 的 Hillcrest Baptist Church 牧师 Chris Pruitt 在得知两宗涉及前职员的指控后，曾向佛罗里达浸信会联会领导咨询并使用热线资源。他说，热线提供的关怀受害者的工具与步骤帮他做好了准备，「热线太有帮助了，牧者们需要知道这条热线存在」。Dalrymple 说，每间求助教会会被指派一名教练，陪伴教会到不再需要为止；教练计划从一线工作人员培训的基础做起，包括虐待预防培训、强制举报与危机沟通。热线的筹备还包括接听人员培训、与律师协作，以及为来电者表达自杀念头等情形制定的处置规程。
（来源：Baptist Press）
SBC Abuse Helpline Provides Support for Victims, Guidance for Pastors
Reporting an allegation of abuse in a church can be confusing, even intimidating. A helpline operated through the Evangelical Council for Abuse Prevention (ECAP) in partnership with the Southern Baptist Convention's Abuse Prevention & Response office is providing support for abuse victims and guidance for ministry leaders.
Live personnel can be reached at 833-611-4357 (HELP), with email responses available through [email protected] or online forms. Jeff Dalrymple, who directs the SBC's Office of Abuse Prevention & Response, said calls to the helpline from 10 a.m. to 6 p.m. Eastern Monday through Friday are met with a live voice, and outside those times someone responds within 24 business hours. The initial call-taker triages the call, gathering who is calling, what they are reporting, who and what church are involved, the urgency of the situation and whether law enforcement has been notified. The primary call-taker is Southern Baptist and can also speak Spanish.
Manny Keyser, a pastor of Parkwood Baptist Church in Jacksonville, Fla., and executive director of ECAP, who has a background in counseling and traumatology, said many people still hesitate to report, afraid they will make a report that is not right. Helpline workers remind them they are not investigators, police or judges, but people who want allegations reported so they can be taken care of and vetted out. Calls also come from victims of decades-old "legacy cases" who only now feel they can share their story; Keyser said those callers are met with empathy and respect. ECAP also provides the differing state laws on its website and how they apply to sexual abuse reporting.
ECAP also provides ministry leader coaching through the helpline. Chris Pruitt, pastor of Hillcrest Baptist Church in Jacksonville, Fla., used the helpline's resources when two separate allegations related to former staff came to his attention. The tools and steps offered to better care for abuse survivors helped him prepare, he said: "The helpline was amazing, and pastors need to know it's available." Dalrymple said churches are assigned a coach who remains with them as long as the church needs them, in a program that starts with the basics of frontline worker training, including abuse prevention training, mandatory reporting and crisis communications. Preparation of the helpline also includes training for call-takers, working with attorneys and developing protocols for scenarios such as a caller expressing suicidal ideation.
(Source: Baptist Press)
来源：Baptist Press
发布：GSM·美国（发布链接）
图片来源：图：位于田纳西州 Nashville 的第一浸信会 Capitol Hill 教堂。Mx. Granger 摄，CC0，经 Wikimedia Commons。 / Photo: First Baptist Church, Capitol Hill, in Nashville, Tennessee. Photo by Mx. Granger, CC0, via Wikimedia Commons.
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