社会保障署扩大阿拉斯加服务资源：电话接通率近翻倍，补办社安卡与改名将可网上办理
美国社会保障署（SSA）10月30日宣布，大幅扩大在阿拉斯加州的服务资源，包括改进电话服务、为偏远社区提供定向支持、扩大虚拟服务选项，以及用新技术让居民更方便地办理社会保障业务。
「社会保障署正确保阿拉斯加人有更多渠道办理业务，无论是网上、电话还是当面。」署长弗兰克·J·比西尼亚诺（Frank J. Bisignano）说。他表示，联邦参议员丹·沙利文（Dan Sullivan）去年曾致信提出阿拉斯加的服务需求，署方一直在按其建议行动，双方合作扩大了全州资源。
据 SSA 介绍，2026财年该署的新电话技术让阿拉斯加各地办事处的电话接听率接近翻倍；拨打全国800号码的来电者平均等待接通时间为5.6分钟，比2024财年改善近80%。署方还增强了自动电话服务，并通过「我的社会保障」（my Social Security）个人账户扩大网上办理渠道，账户持有人可全天24小时使用相关工具与服务。
针对乡村与偏远社区，SSA 已向阿拉斯加高需求地区派出流动服务团队，提供面对面协助；同时与州及社区伙伴合作加强虚拟服务，减少居民长途奔波办事的障碍。未来数周内，阿拉斯加居民将可开始在网上申请补办社会保障号（SSN）卡，并可网上办理改名；该州每年约有15,000名居民需要补办社安卡，以往往往要长途跋涉并承担高额费用前往办事处办理。
Social Security Administration Expands Resources and Services for Alaska
The Social Security Administration (SSA) announced on October 30 a significant expansion of resources to better meet the needs of Alaskans, including improved phone service, targeted support for remote communities, expanded virtual-service options, and new technology designed to make it easier for residents to access Social Security services.
"The Social Security Administration is ensuring Alaskans have more options to access services, whether online, by phone, or in person," said Commissioner Frank J. Bisignano, noting that U.S. Senator Dan Sullivan wrote to him last year outlining Alaska's service needs and that the agency has been acting on his recommendations.
In fiscal year 2026, SSA's new phone technology nearly doubled the answer rate in Alaska field offices, while callers to the National 800 Number experienced an average speed of answer of 5.6 minutes, an improvement of nearly 80 percent compared with fiscal year 2024, the agency said. SSA also enhanced its automated telephone services and expanded online access through my Social Security accounts.
To improve access in rural and remote communities, SSA deployed mobile service teams to high-need areas across Alaska and is working with state and community partners to enhance virtual-service options. In the coming weeks, Alaska residents will be able to request Social Security number replacement cards online, along with name changes; each year, 15,000 Alaskan residents need a replacement card and often travel long distances and incur high costs to visit a field office.
来源：GSM·美国（原文链接）
图片来源：图：阿拉斯加州首府朱诺市中心。pdx3525 摄，CC BY 2.0，经 Wikimedia Commons。 / Downtown Juneau, Alaska. Photo by pdx3525, CC BY 2.0, via Wikimedia Commons.
