加州圣何塞市审计报告：约1万宗废弃车辆案件98%在14天内结案，主动巡查仅覆盖57%街道
加利福尼亚州圣克拉拉县圣何塞市市审计长乔·罗伊斯（Joe Rois）向市议会提交的《车辆清除计划审计报告》（第26-06号）显示，2025年7月至2026年3月，全市经居民通过SJ311系统申报与交通局主动巡查共处理约1万宗废弃及违规停放车辆案件，其中98%在14天内结案。市议会在10月27日的会议上接受了这份报告。
报告指出，案件平均结案时间为6天，80%的案件由车主在接到通知后自愿配合整改结案。时效与自愿合规两项指标，均达到市政府为该计划设定的绩效目标。
但报告同时指出，2025年10月至2026年4月间，交通局的主动巡查平均只在一个14天周期内覆盖全市57%的街道，未达到巡查覆盖全部街道的目标。报告将巡查覆盖不足列为该计划需要改进的问题：在没有居民投诉的街区，废弃车辆可能长期无人处理。
报告共提出8项建议，分属时效与资源、记录与督导、客户沟通三类，包括更新拖车指引、重新评估巡查覆盖目标、更新绩效指标等。其中一项发现指出，市政府向车主发出的警告通知未按市语言公平政策翻译成所有规定语言，审计建议将通知完整翻译，确保不懂英语的车主也能看懂处理要求与申诉途径。
圣何塞是圣克拉拉县县治、硅谷人口最多的城市。市审计长办公室是市议会下设的独立审计机构，本次审计对象是市交通局负责的车辆清除计划，该计划负责处理长期停放、废弃及违规占用街道的车辆。
San Jose Audit: 98% of About 10,000 Vehicle Abatement Cases Closed Within 14 Days, but Patrols Covered Only 57% of Streets
An audit report (Report 26-06) submitted to the City Council by San Jose City Auditor Joe Rois in Santa Clara County, California, shows that from July 2025 to March 2026 the city handled about 10,000 abandoned and illegally parked vehicle cases reported by residents through SJ311 or found on proactive patrols, and closed 98 percent of them within 14 days. The City Council accepted the report at its October 27 meeting.
According to the report, the average case took six days to close, and 80 percent of cases were closed after vehicle owners voluntarily complied following notice. Both the timeliness and voluntary-compliance measures met the performance goals the city set for the program.
The report also found, however, that between October 2025 and April 2026, proactive patrols by the Department of Transportation covered on average only 57 percent of city streets within a 14-day cycle, short of the goal of patrolling all streets. The auditors listed the coverage gap as an area needing improvement: in neighborhoods where no resident complains, abandoned vehicles can sit unaddressed for long periods.
The report makes eight recommendations in three areas — timeliness and resources, documentation and supervisory review, and customer communications — including updating towing guidance, reassessing the patrol coverage goal and updating performance metrics. One finding notes that warning notices sent to vehicle owners were not fully translated into all languages required under the city's Language Equity Policy, and recommends translating the notices in full so that owners who do not speak English can understand the requirements and their appeal options.
San Jose is the seat of Santa Clara County and the most populous city in Silicon Valley. The Office of the City Auditor is an independent audit office under the City Council; the audit examined the vehicle abatement program run by the Department of Transportation, which handles vehicles that are abandoned, long-parked or illegally occupying city streets.
来源：GSM·美国（原文链接）
图片来源：圣何塞市政厅大楼与圆形大厅。CC0，经 Wikimedia Commons。 / San Jose City Hall tower and rotunda. CC0, via Wikimedia Commons.
