洛杉矶建全市首个统一非武装危机响应呼叫中心：市长 Karen Bass 签署行政指令增聘911调度员
位于加州洛杉矶县的洛杉矶市，市长 Karen Bass 10月23日与市议会议长 Marqueece Harris-Dawson 及多位市议员一同签署一项新的行政指令，加强并现代化洛杉矶市911紧急响应系统。指令的核心是建立全市首个统一的非武装危机响应呼叫中心，整合目前各自为政的两套平民危机响应调度体系。
目前，洛杉矶市的两个平民危机响应项目 CIRCLE 与「非武装流动危机响应」（Unarmed Mobile Crisis Response）在全市提供服务，但各自拥有独立的调度中心。市长办公室表示，新的统一呼叫中心将精简平民危机响应团队的分流与调度流程，让911调度员能更快地把心理健康危机来电转给合适的响应人员，而不必再判断该转给两个项目中的哪一个。
行政指令同时要求：加速911调度员的招聘、录用与留任，由各部门制定协同人力计划；升级紧急通信技术，帮助调度员更快接听和处理来电，进一步缩短等待时间；建立明确的绩效指标，追踪响应时间、衡量进展并强化问责。
市长办公室披露，自2023年以来，已有超过12.5万通911来电被分流至心理健康与危机响应团队；Bass 任内，市府对平民危机响应的投入已增至三倍。与此同时，洛杉矶暴力犯罪与财产犯罪均呈下降，凶杀案降至60年来最低。
Bass 在签署仪式上表示：「每一位洛杉矶市民都应该知道，当他们拨打911时，会有人迅速接听，正确的帮助正在路上——因为紧急情况发生时，每一秒都至关重要。」行政指令要求市行政官在30天内汇报两项采购的进展，并以2027-28财年开始前实现统一呼叫中心全面运作为目标。
来源：GSM·美国
Los Angeles to Launch First Unified Call Center for Unarmed Crisis Response: Mayor Karen Bass Signs Directive to Hire More 911 Dispatchers
LOS ANGELES, California — In Los Angeles, Los Angeles County, Mayor Karen Bass on October 23 joined Council President Marqueece Harris-Dawson and several councilmembers to sign a new executive directive to strengthen and modernize the city's 911 emergency response system. At its core is the city's first-ever unified call center for unarmed crisis response, replacing the two separate dispatch centers that currently serve the city's civilian crisis response programs.
The city's two civilian crisis response programs, CIRCLE and Unarmed Mobile Crisis Response, operate citywide but with separate dispatch centers. The mayor's office said the unified call center will streamline diversion and dispatch so 911 dispatchers can route mental-health crisis calls to the right responders faster, without deciding which of the two programs should take each call.
The directive also orders faster recruitment, hiring and retention of 911 dispatchers, with city departments to develop a coordinated staffing plan; upgrades to emergency communications technology to help dispatchers answer and process calls more quickly; and clear performance metrics to track response times, measure progress and strengthen accountability.
The mayor's office said more than 125,000 calls have been diverted from 911 to mental health and crisis response teams since 2023, and investment in civilian crisis response has tripled under Bass. Violent crime and property crime are both down, and homicides have reached a 60-year low.
"Every Angeleno deserves to know that when they call 911, someone will answer quickly and the right help will be on the way — because when an emergency happens, every second counts," Bass said at the signing. The directive requires the City Administrative Officer to report on both procurements within 30 days, with full operation of the unified call center targeted for no later than the beginning of fiscal year 2027-28.
Source: GSM·America
来源：GSM·美国（原文链接）
图片来源：图：洛杉矶市政厅。摄影：Brion Vibber，CC BY-SA 3.0，经 Wikimedia Commons。 / Photo: Los Angeles City Hall, by Brion Vibber, CC BY-SA 3.0, via Wikimedia Commons.
