西班牙商业推销来电启用400专用号段 居民可一眼识别

西班牙数字化转型与公共职能部10月16日宣布,商业推销电话启用400专用号段的措施正式生效,居民今后可凭来电号段一眼识别推销电话。
该措施落实西班牙《客户服务法》(Ley de Servicios de Atención a la Clientela)的要求,由电信与数字基础设施国务秘书处推动,目的是让公众更容易分辨商业来电与正常通话。
西班牙近年来多次立法打击电话营销骚扰,包括禁止未经同意的商业来电。专用号段生效后,运营商与企业须使用400号段打出推销电话,居民可据此选择拒接或投诉。
Spain's Commercial Sales Calls Move to a 400 Prefix So Residents Can Identify Them
Spain's Ministry for Digital Transformation and Public Service announced on October 16 that the measure assigning a dedicated 400 prefix to commercial sales calls has entered into force, allowing residents to identify marketing calls at a glance.
The measure implements Spain's Customer Service Act (Ley de Servicios de Atención a la Clientela) and is led by the Secretariat of State for Telecommunications and Digital Infrastructure, with the aim of making it easier for the public to distinguish commercial calls from ordinary ones.
Spain has legislated repeatedly in recent years against telephone marketing nuisance, including a ban on unsolicited commercial calls. With the dedicated prefix now in force, operators and companies must place sales calls from the 400 range, and residents can use it to decide whether to refuse a call or file a complaint.
来源:西班牙数字化转型与公共职能部
发布:GSM·美国(发布链接)
图片来源:图:西班牙数字化转型部发布的商业来电识别措施示意。西班牙数字化转型与公共职能部供图。 / Photo: Illustration of the commercial-call identification measure. Ministry for Digital Transformation and Public Service, Spain.
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