就业发展局公布服务改进成效：失业保险满意度81% 在线申请提供八种语言含简繁中文
加州就业发展局（EDD）10月6日公布近年客户服务改进的成效数据。最新客户调查显示，失业保险（UI）领取者的满意度为81%，州伤残保险（SDI）为75%，带薪家事假（PFL）为65%。
EDD改版了福利认证流程，加入动画视频指南，并把每周认证的问题集中到一页；改版后，申请人在认证环节点击付款帮助图标的次数下降54.5%。目前80.4%的失业保险申请在首次认证后一周内完成付款。身份验证流程经简化后，80%以上的申请人可在数秒内完成验证。该局还推出了直接存款选项，领取者可通过myEDD账户查看付款与税务文件、更新个人信息。
语言服务方面，失业保险在线申请现提供英语、西班牙语、简体中文、繁体中文、越南语、韩语、他加禄语和亚美尼亚语八种语言版本；在线聊天支持实时翻译并可转接双语专员，电话留言可用150多种语言转写与翻译处理，单个留言处理速度提高约40%至50%。
今年8月，EDD获得数字政府体验中心颁发的两项2026年度「最佳加州奖」（Best of California Awards）：福利超付通知项目获最具影响力变革奖，伤残保险自动化项目获最佳内部应用奖。
EDD Touts Service Upgrades: 81% Unemployment Insurance Satisfaction, Applications in Eight Languages
The California Employment Development Department (EDD) on October 6 reported results from its multi-year effort to improve customer service. Its latest customer survey found satisfaction of 81% among unemployment insurance (UI) claimants, 75% for State Disability Insurance and 65% for Paid Family Leave.
EDD redesigned the benefit certification process with animated video guides and consolidated weekly certification questions onto a single screen; clicks on the payment help icon during certification have since dropped 54.5%. Today 80.4% of UI claims are paid within a week of the first certification, and a streamlined identity check lets more than 80% of applicants verify within seconds. Claimants can also view payments and tax documents through myEDD, and direct deposit is now available.
On language access, the online UI application is offered in eight languages — English, Spanish, simplified and traditional Chinese, Vietnamese, Korean, Tagalog and Armenian — live chat supports real-time translation with bilingual specialists, and voicemail can be transcribed and translated in more than 150 languages, cutting handling time by roughly 40% to 50% per message.
In August, EDD won two 2026 Best of California Awards from the Center for Digital Government: a Most Impactful Changemaker Award for its benefit overpayment notification project and Best In-House Application for disability insurance automation.
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图片来源：居民在家在线办理业务（资料图，CC BY）
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