Ahold Delhaize证实网络安全问题：旗下三家连锁网站与配送瘫痪，多家配送中心停工
2026年10月12日（星期一）上午，总部位于赞丹的零售集团Ahold Delhaize发表声明，称在其网络内发现一处安全问题，已出于预防将多个系统关闭，团队正在调查并控制影响。这份声明按欧盟市场滥用法规作为内幕信息发布。集团没有给出各项服务恢复的时间表。
受影响最明显的是集团旗下的荷兰连锁品牌：超市Albert Heijn、药妆连锁Etos和酒类专卖Gall & Gall的网站与手机应用自10月11日（星期日）下午起无法访问，客服渠道中断，在线下单的杂货暂停配送，恢复时间未定。据故障报告汇总网站Allestoringen的信息，异常在周日上午已陆续出现，周一上午再次大规模爆发；集团旗下的电商网站Bol未见异常。
实体门店照常营业，收银系统正常运行，本周宣传单上的全国性优惠有效。但门店货架上的电子价签仍显示上周的价格与促销信息；与Albert Heijn应用绑定的个人优惠、我的奖励盒、购物印花和Air Miles积分等功能全部停摆。Albert Heijn表示，因故障错过个人优惠的顾客将获得补偿，并请顾客保留购物小票。
幕后的影响更大：由于物流系统关闭，多家配送中心停工。Albert Heijn最高负责人玛格丽特·费尔斯泰登-范达因（Margaret Versteden-Van Duijn）向NOS证实了配送中心停工的情况，但公司没有公布受影响中心的数量。由于补货受阻，接下来几天各门店的供货将减少，生鲜产品最可能出现货架空缺。
截至周一，Ahold Delhaize没有确认这是否是一起黑客攻击事件。NOS周一晚间报道称，多位专家认为，集团如此大范围地主动关闭系统，显示这可能是一次网络攻击，因为企业不会无缘无故采取如此严厉的措施。根据上周公布的Twinkle100榜单，Albert Heijn的线上年销售额估计约为23亿欧元。
来源：Ahold Delhaize、Albert Heijn 2026年10月12日声明；NOS、《共同日报》（AD）、Emerce 2026年10月12日报道。
Ahold Delhaize Confirms Network Security Problem as Three Dutch Chains' Sites, Deliveries and Distribution Centres Go Down
Retail group Ahold Delhaize, headquartered in Zaandam, said on the morning of Monday, 12 October 2026 that it had found a security issue within its network and had taken several systems offline as a precaution, while its teams investigated and worked to contain the problem. The statement was published as inside information under EU market-abuse rules. The group gave no timetable for restoring its services.
The most visible impact hit the group's Dutch chains: the websites and apps of supermarket Albert Heijn, drugstore chain Etos and liquor retailer Gall & Gall had been unreachable since Sunday afternoon, 11 October; customer service was down and online grocery orders were not being delivered until further notice. Reports collected by outage tracker Allestoringen showed problems surfacing from Sunday morning and flaring up again on Monday morning; the group's webshop Bol appeared unaffected.
Physical stores stayed open, checkouts worked and the nationwide offers in this week's leaflet applied. But electronic shelf labels still showed the previous week's prices and promotions, and all savings functions linked to the Albert Heijn app — personal Bonus offers, the personal Bonus Box, savings stamps and Air Miles — were out of action. Albert Heijn said customers who missed personal discounts because of the outage would be compensated and asked them to keep their receipts.
Behind the scenes the impact was larger: with logistics systems switched off, several distribution centres stood idle. Albert Heijn's chief executive Margaret Versteden-Van Duijn confirmed the distribution-centre shutdowns to NOS, though the company would not say how many centres were affected. With replenishment disrupted, stores were expected to receive fewer goods in the following days, with fresh products most at risk of empty shelves.
As of Monday, Ahold Delhaize had not confirmed whether the incident was a hack. NOS reported on Monday evening that experts considered a cyberattack possible, because a company does not take such far-reaching shutdown measures without reason. According to the Twinkle100 ranking published the previous week, Albert Heijn's online annual turnover is estimated at about 2.3 billion euros.
Sources: Ahold Delhaize and Albert Heijn statements, 12 October 2026; NOS, AD and Emerce, 12 October 2026.
图片来源：荷兰乌伊特惠曾（Uithuizen）的一家Albert Heijn超市，同址设有Gall & Gall与Etos门店。摄影：Mr-ahk，CC BY-SA 4.0，来源：Wikimedia Commons（Albert Heijn Uithuizen 2026.png）
