假冒客服骗案接连发生：3人中招、其中1人损失203万澳门元，司警呼吁提高警惕
澳门——司法警察局近日接连接获假冒客服的电话诈骗举报。澳广视10月7日报道，最新一轮案件共有3人怀疑堕入假冒客服诈骗，其中1人损失达203万澳门元。澳门媒体同日报道指，涉案骗局以假冒短视频平台客服为主要手法，司警已发出警情通告，呼吁市民提高警惕。
据报道，骗徒一般致电事主，冒充平台或机构客服人员，声称事主开通了收费服务、会员或保险项目，如不取消将被自动扣费，再以协助取消为名，诱导事主按指示操作银行转账或提供账户资料，最终将款项转走。此类手法利用事主担心被扣费的心理，加上骗徒能说出部分个人或消费信息，更具迷惑性。
司警提醒，官方客服不会以电话要求市民转账、汇款或提供银行密码、验证码等敏感资料；接获声称涉及扣费、退款或取消服务的来电时，应先挂断电话，再透过官方渠道核实，切勿点击来电者提供的链接或下载其指定的应用程式。如怀疑受骗，应保存通话与转账记录并尽快报警求助。
电讯网络诈骗是澳门近年防范重点。保安当局在罪案统计公布中多次指出，电话与网络诈骗案件基数仍然不低，防骗工作以预防、挽回与打击三者结合推进。警方持续透过社区宣传、银行联防与跨境协作拦截可疑转账，并提醒长者及不熟悉电子银行操作的市民，与家人商量后再处理涉及金钱的来电要求。
来源：据澳广视2026年10月7日报道及澳门媒体关于司警局假冒客服骗案警情的报道整理。
Fake Customer-Service Scams Strike Again: Three Victims in Macao, One Losing MOP 2.03 Million
MACAO — The Judiciary Police have received a fresh run of reports involving scammers posing as customer-service agents. TDM reported on October 7 that three people were believed to have fallen for fake customer-service scams in the latest cases, with one victim losing MOP 2.03 million. Macao media reported the same day that the cons mainly impersonated the customer service of a short-video platform, and that the Judiciary Police had issued a public alert urging residents to stay vigilant.
According to the reports, callers typically claim the victim has activated a paid service, membership or insurance plan that will be charged automatically unless cancelled, then — offering to help cancel it — talk the victim through bank transfers or into handing over account details, draining the funds. The scripts exploit fears of being charged, and are made more convincing when callers can recite fragments of the victim's personal or spending information.
The Judiciary Police remind the public that genuine customer-service staff will never ask customers by phone to transfer or remit money, or to disclose bank passwords and verification codes. Anyone receiving a call about charges, refunds or cancellations should hang up and verify through official channels, and should not click links sent by the caller or install apps at their direction. Suspected victims should keep call and transfer records and report to the police promptly.
Telecom and online fraud remain a prevention priority in Macao. Security authorities have repeatedly noted in crime-statistics releases that phone and internet fraud caseloads are still substantial, and that the response combines prevention, loss recovery and enforcement. Police continue to intercept suspicious transfers through community outreach, bank cooperation and cross-boundary coordination, and advise elderly residents and those less familiar with e-banking to consult family members before acting on any call involving money.
Sources: Compiled from TDM reporting of October 7, 2026, and Macao media coverage of the Judiciary Police alert on fake customer-service scams.
图片来源：澳门治安警察局警车，User3204 摄，CC BY-SA 4.0（Wikimedia Commons）
