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檀香山机场满意度全美大型机场倒数第二 JD Power:败在设施老旧

2026-10-05 · 城市 · GSM News

檀香山的丹尼尔·井上国际机场(HNL)在最新旅客满意度榜单上再次垫底。据《檀香山星广报》10月5日报道,市场研究机构JD Power发布的2026年北美机场满意度研究显示,在24个"大型机场"(年旅客量1000万至3290万人次)中,檀香山机场以604分(满分1000分)排名第23位,仅高于费城国际机场的596分;坦帕国际机场以715分居首。值得注意的是,大型机场组别整体满意度今年上升了13分,檀香山却从2025年的617分下滑至604分。夏威夷州交通厅厅长埃德·斯尼芬回应称,两年的对比组别本身发生了变化,且重大风暴等因素也影响了评分结果。JD Power旅游、酒店与零售业务负责人迈克尔·泰勒则给出了更直白的判断:更大的问题在于机场太旧了,建筑本身拖了后腿。这份研究基于2025年7月至2026年7月间回收的24710份旅客问卷。檀香山机场是夏威夷最主要的空中门户,航站楼设施老化问题多年来一直是当地舆论焦点。资料来源:《檀香山星广报》

Honolulu Airport Near Bottom of J.D. Power 2026 Survey as Aging Terminals Drag Scores Down

Honolulu's Daniel K. Inouye International Airport ranked near the bottom of the latest J.D. Power North America Airport Satisfaction Study, the Honolulu Star-Advertiser reported on October 5. In the 'large airport' category (10 million to 32.9 million passengers a year), Honolulu scored 604 out of 1,000, placing 23rd among 24 airports and ahead of only Philadelphia (596). Tampa International led the group at 715. The result marked a slide from Honolulu's 617 score in 2025, even as satisfaction across the large-airport group rose by 13 points. Hawaii Department of Transportation Director Ed Sniffen noted that the comparison group itself changed between the two studies and that major storms also influenced the results. J.D. Power's Michael Taylor put it more bluntly: the larger story is that the airport is old, and the building is holding it back. The 2026 study is based on 24,710 surveys fielded from July 2025 through July 2026. Source: Honolulu Star-Advertiser

图片来源:图:檀香山国际机场(丹尼尔·井上国际机场)停机坪与航站楼。摄影:TastyPoutine,CC BY-SA 3.0,来源:Wikimedia Commons

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